A confirmation email should arrive in your inbox shortly after you submit a report. ![]() When you’re ready, click “Submit” and then the blue “Done” button. If not, click any part of the report to edit details. Click “Next” once the location is accurate.Ĭheck out your report and make sure it looks accurate and ready to go. Please make sure the pin is dropped in the correct location of the problem even if there is not a valid address. Not all locations – especially in canyons or parks – have an address available. Using your fingers, you can manually move the location pin on the map to the exact spot of the issue. Then, you can type in an address in the “Go to Address” field, or click “Your Location” to move the tracker to your current location. If the suggestion isn’t accurate, click on the three dots in the yellow circle on the bottom right corner of your screen. Upgraded map features will suggest your location based on the GPS in your phone or the uploaded photo.An accurate category selection helps ensure your report gets to the right team. If you’re not sure, choose the category you think is most closely related to your issue or select the “other” category at the bottom of the list. Scroll down the list of categories to select what type of issue you have.Click the blue camera icon to take a photo or the blue photo icon to upload an existing photo.Report problems such as potholes, street lights out, graffiti, and illegal dumping. If this is a non-emergency issue, click in the “description” box to begin typing a bit about the issue. If this is your first report, you will be prompted to enter your contact information that can be used by City staff to contact you for details on your report.You can also click the menu button in the very top left corner of your screen, then select “New Report” from the expanded menu list. Near the top left corner of your screen, click the yellow “New Report” oval. In addition, translation links are available on automated emails from the City to our customers - just click the blue “Versión en español” link in the top right corner of the email to read the email in Spanish. If your mobile device is set to Spanish, the new app will automatically display in Spanish. Not sure where to begin? We have you covered - read on to find out what’s new and how to use it! Spanish Translation We're proud to launch the newest edition of Get It Done to connect with even more San Diegans and offer improved reporting features. Since then, more than one million reports have been submitted on Get It Done and thousands of City employees have worked hard to resolve your issues. In 2016, the City of San Diego launched this tool to help you - our community members - connect with us to improve our neighborhoods. Welcome! Whether it’s your first time on the Get It Done mobile app or you’re a seasoned user, we’re thrilled you’re here.
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